Reservation Policies

The first nights' rental is required as a reservation deposit. Except as provided below, all deposits are non-refundable, no exceptions. Should you need to change your dates, you can reschedule your reservation any time without penalty, as long as the change is requested at least 30 days prior to your arrival date. Please keep in mind that our rental rates fluctuate significantly depending on the dates. The modified reservation might be different than your original reservation amount. Except as provided below, if the reservation is cancelled more than 30 days from your arrival date, we will hold the deposit for one year for you to apply to any future booking. If the cancellation is less than 14 days from your arrival date or you do not inform us of your decision to cancel, the deposit is forfeited, and the reservation may be charged in full. For reservations in units of 12 bedrooms or higher, 30 days from your arrival date is replaced with 60 and 14 days from your arrival date is replaced with 30. Advance reservation deposits are not held in an escrow account regulated by the Tennessee Real Estate Commission. There are no refunds for early checkouts.
Notwithstanding the forgoing, if you select the cancellation waiver at the time your reservation is made and you pay the cancellation waiver fee, the forgoing terms will not apply, and the following terms will apply. Assuming that you have paid the cancellation waiver fee, you may cancel your reservation at any time prior to 10:00 a.m. Eastern on your scheduled arrival date and receive a full refund of your reservation deposit minus the cost of the cancellation waiver fee and the applicable taxes. Even if you have paid for the cancellation waiver fee, if you do not cancel the reservation prior to 10:00 a.m. Eastern on the date of your scheduled check-in or you are a no-show, your deposit will be forfeited and we will charge the credit card that we have on file for the balance of the entire reservation fee. Reservations in units of 12 bedrooms or higher are not eligible for cancellation waiver.
Key codes & maps will only be issued to the registered guests. Balance must be paid in full upon arrival. Check-in is 4 p.m. Please do not ask us to check in early as, in many instances, the units are cleaned just prior to your arrival. If we let guests check in early, we have no way to ensure the unit will be ready. Our office hours are currently 8:00am — 10:00pm Monday thru Sunday. Guests arriving after closing time will have a welcome package (including key code and map to your cabin) waiting for them in our late arrival box just outside the front door of our rental office. All late arrivals must be paid in full so please call the office to make arrangements prior to closing time. Late arrivals must leave a signed copy of this agreement in the key drop box.
Check-out is 11 a.m. You will be expected to place dishes in the dishwasher, trash in the receptacle, make sure the cabin is secure before departing, and notify the office of your departure. Please Note — The office is closed on CHRISTMAS DAY (DEC. 25). All check-ins must be pre-paid and welcome packets will be left in the late arrival box.
Most of our units are easy access on paved streets. Though significant winter storms are rare, some units may require 4-wheel drive and/or tire chains during winter storms. We have some units located in the mountains, and roads in the mountains can be difficult during any season. Road surface conditions are not guaranteed at any time. Please ask about the road condition of the unit you are interested in when making reservations. No changes or refunds will be given for fear of curvy or steep roads. There are no refunds given due to weather. We do not provide transportation or take responsibility for towing service. Once you arrive and have checked into your unit, we are unable to change units or offer refunds if weather changes.
We are not responsible for lost or stolen items. Please check your unit thoroughly prior to your departure for any personal belongings. If you notice you have left an item behind, please call our office and every effort will be made to locate the item. We are not responsible for items left in your unit by you or other rental guests that may have occupies the unit before you. If you locate any items in your unit after check-in that do not belong to you, please let us know immediately.
Please remember you are in the mountains. Each unit is treated for pest control on a regular basis. Occasionally a few critters could make their way back inside. In these rare instances, no refund will be given. In such a case, notify the office, and we will make every effort to solve the problem in a timely manner. Please do your part by keeping windows and doors closed and all food and trash inside or in the appropriate outside receptacles.
Some of our units allow for two pets weighing no more than 40 pounds combined. Please keep in mind each rental unit is an individually owned investment property so please be courteous and treat the unit as you would your own and make sure your pets do as well. There is a $50 pet fee if you choose to bring your pet.
All rental units must be registered to and occupied by an adult 21 years of age or older. A copy of a driver's license or other photo id is required. Please limit occupancy to the cabin maximum and adhere to pet and smoking preferences of the cabin (service animals are welcome in all our properties). There is a $200 charge for bringing a pet and not notifying us or bringing a pet to a non-pet friendly unit. In the event of damages or extra cleaning requirements, additional charges may be applied to the credit card used to pay your deposit at time of booking or used to pay the balance of the reservation, if different. Linens and towels are provided along with basic kitchenware and utensils. A starter supply only of soap, dishwashing detergent, toilet paper, trash bags, and paper towels will be provided. Upon arrival, please report any damages, shortage of supplies, or housekeeping issues immediately. We will do everything we can to make sure your cabin is ready for your stay. It is our mission to provide you the cleanest cabin in the Smokies so that you will become a repeat guest. However, there are rare occasions where your cabin might not be fully presentable by 4 p.m. or your hot tub won't be warm until later in the evening. Because each of our units are individually owned, available amenities may change from time to time without notice. On rare occasions, properties are sold, and management responsibilities transferred. Under these, and similar circumstances, reservations may be moved to a similar property. Gas fireplaces are seasonal amenities and may not be available for use during the summer. Daily housekeeping is available for an additional fee.
Some units come with access to swimming pools. There are no lifeguards on duty and swimming is at your own risk. We ask that you please bring your own towels to use at the pool. Most of our units have outdoor hot tubs, Jacuzzis, or whirlpool baths. There are certain health risks associated with the use of these amenities. Each registered guest is responsible for informing their guest(s) of the possible risks. Each hot tub is drained, sanitized, and serviced for correct chemicals after each guest departs. It is possible that the hot tub may not reach a comfortable temperature for use the first night of your stay. Hot tubs are for enjoyment only without the use of normal bathing products (soap, shampoo, bath oil, etc.). Hot tub covers are to be kept on hot tubs at all times unless hot tub is being used. DO NOT SIT, STAND ON, OR MISTREAT any hot tub cover. A $350 charge will result in any damages done to hot tub covers. Consult a physician if you have questions or concerns before the use of a hot tub, Jacuzzi, sauna and/or pool. You may call the office during regular business hours with any questions you may have concerning your hot tub. Physicians strongly discourage pregnant women from using a hot tub.
Some seasons will have minimum night requirements depending on availability. Exceptions will be made if nights rented fall between two other reservations and the minimum is not possible. Please call our office for availability.
One night's rent with a major credit card is required to confirm a reservation, an imprint of the card used will be required at check-in. If cardholder will not be present at check- in, we must have a copy of their drivers' license and credit card (both sides) upon arrival. We do accept personal checks for a deposit as long as the reservation is booked at least 15 days prior to arrival. Cash, major credit cards, travelers' checks, or money order will be accepted at check in for the balance. We do not accept personal checks at check-in. If you need to pay the balance with a personal check, please mail us the balance 15 days prior to your arrival.
In lieu of a normal security deposit there will be a damage waiver fee applied to each reservation. The damage waiver covers up to $1,000 in ACCIDENTAL damages, such as broken kitchenware, coffee pot, etc. This does not cover non-accidental damage to furniture and electronics (i.e. damaged television, broken VCR/DVD, broken bed frame, broken sleeper sofa, etc.) Guest will be responsible for all intentional or reckless damages, and the credit card on file will be charged. Guest also authorizes agent to charge any expenses relating to intentional or reckless damage, cleaning of the unit beyond a normal cabin clean (EX: heavy partying, trash, etc.), or theft of any property from the unit to the credit card on file for that cabin. The guest who uses their credit card for the deposit is considered the responsible party, and all necessary charges concerning said cabin will be charged to the credit card on file, no matter who in the group caused the damage.
No refunds will be made for break down or malfunction of appliances (televisions, VCRs, etc.) air conditioners, heaters, Jacuzzis, hot tubs, or elevators; the presence of insects, critters or wildlife; acts of God; inclement weather; location of rental cabin or chalet; loss of electrical power, water, cable, or other utilities; or the conditions of roadways or driveways leading to the rental unit. No refunds will be made after you check-in and/or take possession of key code for any reason.
The novel coronavirus, COVID-19, has been declared a worldwide pandemic by the World Health Organization. COVID-19 is extremely contagious and is believed to spread mainly from person-to-person contact. As a result, federal, state, and local governments and federal and state health agencies recommend social distancing and have, in many locations, prohibited the congregation of groups of people. Although Cabins USA has put in place preventative measures to reduce the spread of COVID-19 Cabins USA cannot guarantee that such measures will prevent you or your guests from being infected with COVID-19. By signing this Agreement and Policies you, for yourself and, to the maximum extent allowed by law, on behalf of all guests staying in the rental unit acknowledge the contagious nature of COVID-19 and voluntarily assume the risk that you or your guests may be exposed to or infected by COVID-19 by staying in the unit and that such exposure or infection may result in personal injury, illness, permanent disability, and death. On your own behalf, and, to the maximum extent allowed by law, on behalf of all of your guests, you release, covenant not to sue, discharge, and agree to indemnify and hold harmless, Cabins USA, the owner of the cabin and each of their respective shareholders, members, officers, directors, employees, agents, successors and assigns of and from all liabilities, claims, actions, damages, costs or expenses of any kind arising or asserted to arise, directly or indirectly, in whole or in part, from renting the unit whether resulting from negligence or otherwise, including from a COVID-19 infection that occurs during or after your rental.
The unit you are renting is under management by Cabins USA, LLC on behalf of the unit owner. Cabins USA acts only as an agent for the owner. Under no circumstances will Cabins USA or the unit owner be responsible to you or your guests for any loss, expense, damage, claim, or injury, direct or indirect, consequential or otherwise, caused or incurred, as result of any action or inaction by Cabins USA or the unit owner, or their agents, employees, subcontractors, third parties, other guests, or any other party. Cabins USA reserves the right to refuse or discontinue service to any person and/or rescind any contract for accommodations or guest services. Neither Cabins USA nor the unit owner will not be responsible for accidents or injuries to guests or for loss of money, jewelry, or valuables of any kind for any reason. By renting the unit you agree to indemnify and hold Cabins USA and the unit owner harmless from any and all claims and loss of any and all guests using the unit as your guest pursuant this agreement.
This Reservation Agreement & Policies along with all other policies of Cabins USA that you execute and acknowledge at the time of check-in including, without limitation, smoking policy, check-out policy, pool and hot tub policy, security camera policy, and keyless entry lock policy constitute the entire agreement of the parties with respect to your rental of a unit from Cabins USA and may only be modified by a subsequent written agreement executed by the parties. This agreement and the performance thereof shall be governed, interpreted, construed, and regulated by the laws of the State of Tennessee. The parties agree to submit any matter arising out of this Agreement to the federal courts located in Knox County, Tennessee and the state courts located in Sevier County, Tennessee. The parties further agree that said court shall have exclusive original jurisdiction over any matter relating to or arising from this Agreement and the parties' rights and obligations under this Agreement. Each of the parties hereby expressly waive any objection or defense it may have to the personal jurisdiction of the federal and state courts located in the State of Tennessee. If Cabins USA must seek remedy in court for any reason, all attorney's fees and court costs shall be paid by the guest.
Excitement Awaits You in Pigeon Forge

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